Terms of use, privacy policy of the website - mobile application, terms of use of transfer services, privacy policy, privacy policy for protection of personal data of the company under the name "EPIVATIS E.E.".
The limited company under the name "EPIVATIS S.A.", based in Athens (8, Zalokosta Street, 8), with Greek TAX registration number 802005379, Tax Authority D’ of Athens, and Greek Commercial Registry number 168004703000, (hereinafter referred to as the "COMPANY"), legally operates and manages the website www.epivatis.com (hereinafter referred to as the "WEBSITE") and the corresponding applications for mobile devices Epivatis Partner (hereinafter referred to as the "APPLICATION/ APPLICATIONS"), through which the COMPANY provides intermediary services for transfers by private passenger vehicles, public passenger vehicles and buses, as well as for day trips and tours with the above mentioned vehicles. In particular, through the WEBSITE and the APPLICATION, drivers and companies for the rental and management of private vehicles with driver, drivers and companies for the rental and management of buses and drivers and companies for the rental and management of public vehicles, are under contract with the COMPANY, and have created an Account with the COMPANY (hereinafter referred to as "DRIVERS" or "COMPANIES", or "PARTNERS"), receive notifications and requests for transfer services from individuals, passengers, travellers/tourists (hereinafter referred to as "TRAVELLERS" or "PASSENGERS") who have booked a transfer service and/or a day tour-transfer through our WEBSITE under the trade name "epivatis", owned and managed by the COMPANY and undertaking the transfer of the Travelers/Passengers (hereinafter referred to as "SERVICE").
The General Terms and Conditions of Use of the WEBSITE, the APPLICATIONS and the SERVICE (hereinafter referred to as "Terms of Use") detailed herein constitute the legally binding terms and conditions that apply to the acquisition of access to and use of the WEBSITE and the APPLICATIONS, the cooperation of the DRIVERS / COMPANIES / PARTNERS with our COMPANY, including any programs, services, features, functions, content, web pages and hyperlinks and/or other applications provided by the COMPANY in connection with the WEBSITE, the APPLICATION and the SERVICE, as well as terms and conditions applicable to the acquisition of access to and use of the WEBSITE and the SERVICE by TRAVELLERS / PASSENGERS.
Before using the WEBSITE, the APPLICATIONS and/or the Service, you should read these Terms of Use and make sure that you agree with them. If you disagree with any of these Terms of Use, you must not take any action including, but not limited to, accepting a transfer service, or using the SITE, the APs and/or the Service, or selecting and paying for a SERVICE. In the event that you require any clarification or information regarding the Terms of Use, you may contact us by email at info@epivatis.com prior to taking any action. A responsible person of the COMPANY will provide you with the requested clarifications. You should also be aware that by any action you take on our website and/or the APPLICATIONS, including but not limited to accepting a transfer service, you confirm that you have read, understood, and unconditionally agreed and accepted the Terms of Use.
Our COMPANY reserves the right to modify, renew, delete, add, limit unilaterally a) the present Terms of Use, in whole or in part, b) the Privacy and Personal Data Protection Policy, c) the Service, d) the technical specifications of the Website and/or the APPLICATIONS at its sole discretion and/or when any change as above is required by law. Any relevant modification or change to the TERMS OF USE of the WEBSITE, the APPLICATION, or the SERVICE shall be automatically incorporated into the TERMS OF USE posted on the COMPANY'S WEBSITE, and by entering the WEBSITE you will read and accept the amended TERMS OF USE as in effect at the time you enter the WEBSITE. You, the DRIVERS/PARTNERS, will be informed of any relevant changes when you enter the APPLICATION, and you are invited to accept, prior to entering, the amended terms and conditions as amended from time to time. It is clarified that any changes to these Terms of Use do not affect services, transactions, and uses of the website and/or the APPLICATION that you have already carried out prior to the entry into force of the changes in accordance with the above. In any case, if you wish any clarification or information regarding the changes of the TERMS OF USE or if you have any disagreement or question related to them, you can contact the COMPANY before carrying out any of your actions at the above mentioned and under 1.3 email. Any of your actions, use or transaction on the WEBSITE and/or the APPLICATION, after the changes according to the above, is considered as unconditional acceptance of them.
The COMPANY reserves the right at any time, without justification and without prior notice to cancel, suspend or terminate the operation of the WEBSITE, the APPLICATION, and the SERVICE.
Your use of the WEBSITE and the APPLICATION and any transaction with the COMPANY is at your sole responsibility.
By accepting these terms in accordance with the above, you confirm that you are of legal age, as determined by the applicable legal framework, either to undertake the transfer services or to use the SERVICE.
Terms of use of the service for travellers/passengers.
Transfer booking process via our website: You may, through the options provided on our WEBSITE, select the route, the starting time, and the return time if you wish return, in accordance and in compliance with the time frames and limits and other conditions set by the applicable legislation depending on the type of vehicle you choose. You may also choose and/or configure - within the limits and boundaries set - one of the daily tour-daily transfers included on the WEBSITE or the APPLICATION. The search results will show the available vehicles that meet your search criteria. Each vehicle is accompanied by the name of the company of the DRIVER/PARTNER who operates it and is responsible for providing the transfer service with it. From these search results you select a vehicle for the desired transfer. Then, you fill in your details (name, surname, email, telephone number) and if you need an invoice (VAT number, tax office and address), which you agree - in accordance with the provisions of the PRIVACY and PRIVACY POLICY below - to be transmitted to the DRIVER/PARTNER in the context of the provision of the SERVICE. Thereafter, and after accepting these terms and conditions in order to proceed, you will proceed with the payment process. Upon entering the payment details, your card is verified, and a notification is displayed to the DRIVER/PARTNER, who accepts or rejects the transfer. In case of rejection, your payment is cancelled without any charge, and you can choose a new vehicle and be informed accordingly about the availability. In case of acceptance, your card is charged immediately, your details are made available to the DRIVER/PARTNER, and you are informed accordingly of this action (acceptance).
Charging policy: the final payment amount is set by the DRIVER/PARTNER and is what you see while booking and entering your card details.
Day tour policy: On the WEBSITE and/or the APPLICATION, you can find pre-defined day tours with stops at locations pre-selected by the PARTNERS. The schedule of such itineraries is determined by PARTNERS, while the flexibility as to the final configuration of such tour schedule, the final selected restrictions, the final starting and ending time limits are within the limits provided and suggested by PARTNERS, as detailed on the WEBSITE and/or the APPLICATION. Please note that these day tours do not include a tour guide, and the services provided are limited to transfer services provided by the PARTNERS.
Traveller/Passenger Cancellation policy: As TRAVELLERS / PASSENGERS, you reserve the right to cancel your booking through our WEBSITE, subject to the conditions and terms detailed below:
In the period before the acceptance of the booking by the DRIVER: in this case no charge will be made.
More than 72 hours before the start date and time of the transfer: in this case 100% of the total amount will be refunded.
Between 72 and 24 hours before the date and time of the transfer: in this case you will be refunded 50% of the total amount charged.
Less than 24 hours before the start date and time of the transfer: in this case you are not entitled to any refund.
Driver/Partner cancellation policy: if after the acceptance of the booking request up to the date and time of the start of the transfer, the Driver/Partner you have chosen decides to cancel the booking, the COMPANY will propose to other Drivers/Partners to perform the trip. In the event that another DRIVER/PARTNER accepts it, the COMPANY will automatically send you an email informing you of the change of your booking. In this case the below mentioned terms and conditions apply:
If the start date and time of the transfer is more than 24 hours after you receive the change notification email, you have 8 hours to cancel your booking free of charge. If you do not cancel in time, you will be deemed to have accepted the change and the cancellation policy of the TRAVELLER/PASSENGER will be applied as detailed in these terms of use.
If the transfer start date and time is less than 24 hours and more than 2 hours after receiving the email informing you of the change, you have 2 hours to cancel your booking free of charge. If you do not cancel in time, you will be deemed to have accepted the change and the cancellation policy of the TRAVELLER / PASSENGER will be applied as detailed in these terms of use.
If the transfer start date and time is less than 2 hours after receiving the email informing you of the change, you may cancel your booking free of charge without any time limit.
No-show policy of the Driver at the pick-up point: The Driver must be at the pickup point at the designated pickup time. If the Driver is going to be late, he/she must contact and notify you by phone call or text message to your contact numbers as early as possible. In any case where the Driver is late and you choose to leave and not wait for him/her, you must notify us within 24 hours so that we can cancel the booking and refund the full amount. Based on company policy, a driver no-show occurs when the driver is not at the pick-up point at the designated pick-up time as determined by the geolocation system (GPS).
Alternative transfer proposal policy. In addition to the above-mentioned case, there is the possibility that in the period before the start of the transfer, the DRIVER/PARTNER may inform you that he/she is unable to undertake the agreed transfer and propose to you that it be carried out by a third-party provider, following his/her own suggestion and intermediary. In this case, the communication is made directly by the Driver. You may either refuse to have the transfer carried out by the third party, in which case the CANCELLATION POLICY applies for the fault of the Driver or agree to have the transfer carried out by the third party. In either case, a full refund will be made immediately. In case you choose to be served by the third-party provider, the SERVICE is implemented outside of EPIVATIS, in which case you will immediately receive an informative email from the COMPANY, regarding the non-implementation of the SERVICE by the COMPANY. It should also be noted that, as detailed in the above mentioned email, your agreement for the implementation of the transfer by a third party, has the effect that for the terms of your transfer and the cost of this transfer you will agree with the third-party driver who will undertake it, that the present terms of use do not apply to your transfer, and that you release our COMPANY from any liability for any reason and cause for any issue that may arise during the implementation of the transfer.
Waiting Time Policy for your receipt: Depending on your pick-up station and the type of transfer, the additional time that the DRIVER must wait for you for your pick-up is set at 15 minutes beyond the predetermined and agreed pick-up time, except in the case of pick-up by AIRPORT, in which case the additional waiting time is set at 1 hour. In cases of delays longer than the above intervals, where you or your flight is delayed, you are encouraged to contact the driver by telephone call or text message on their contact numbers as early as possible and make arrangements with them. In any case, if the driver chooses not to wait for you beyond the above-mentioned time limits, the transfer will be cancelled, and the cost of the transfer will not be refunded to you. For airport pick-ups, in the event that Travellers land on different flights, the Company considers the designated pick-up time to be the time stated by the Traveller on the WEBSITE when booking the Transfer Service.
Luggage policy: When you book the transfer, the vehicle you have selected will indicate the maximum number of pieces of luggage per type that you can carry with you during the transfer. The luggage pieces are divided according to their size into two types: Large Luggage and Small luggage. Large luggage is considered to be that with dimensions up to 78x50x34 cm, while Small luggage is considered to be that with dimensions up to 55x40x20 cm. You must therefore check the permitted number of pieces of luggage before booking and comply with the applicable restrictions. The COMPANY and the DRIVER shall not be liable or bear the cost of carrying extra luggage.
Driver evaluation: Only Travelers who have received the Transfer Service may evaluate/comment on the Transfer Service, the DRIVERS, their vehicles, or anything else they deem appropriate and worthy of comment or observation, positive or negative. In particular, the Company, after the transfer has been carried out, sends an email to the TRAVELLER/PASSENGER, in order to invite him/her to evaluate the DRIVER who carried out the transfer. The TRAVELLER evaluates the driver by giving a rating with asterisks from one (1) to five (5). The Company does not compensate or reward Travelers who have provided their rating/comments. The review, rating and comments of Travellers may be used by the Company at its sole discretion to inform Travellers and for advertising purposes. The comments and reviews for each vehicle will also appear in the vehicle information on our WEBSITE. The COMPANY shall not be liable to the DRIVERS/PARTNERS for any negative comments made by the PASSENGERS/TRAVELLERS.
The PASSENGER/TRAVELLER has the obligation to respect the Driver/Transferer, not to obstruct him/her during driving, to keep the vehicle clean, not to smoke inside the vehicle, and in general not to cause the Driver/Partner in any way with his/her behavior and not to cause him/her any problems during the provision of the SERVICE/Transfer.
Conditions of use of the transfer service for drivers/companies/partners.
Procedure for managing a booking request:
Initially, in order to be able to accept requests for the provision of transfer services, you must firstly create an Account through the COMPANY's APPLICATION, and secondly sign a cooperation agreement with the COMPANY, which is complementary to the present TERMS OF USE and constitutes a single and integral part of them.
When a PASSENGER has selected one of your vehicles and entered the payment details you will be notified of the request. You have the option to accept or reject the request upon entering the APPLICATION. We draw your attention and urge you not to reject a booking request unless there is a reason of force majeure. By accepting these TERMS OF USE and by signing the relevant cooperation agreement with the COMPANY, you accept that annually you cannot exceed, except in cases of justified force majeure, of which you will inform the COMPANY IMMEDIATELY, the rejection of more than 2 bookings. Otherwise, the COMPANY may at its discretion impose sanctions, depending on the case, the total number of cancellations, your general behavior, and your cooperation with the COMPANY, not excluding the termination of our cooperation with you. In addition, when you cancel a booking, the total amount is refunded to the client and possible bank charges of the initial payment and the refund are borne by you. If the customer has chosen a return transfer, and upon completion of the first transfer, you cancel the second, then you are not entitled to any refund for the second transfer. You should also note that in any case, the order in which the vehicles appear in the results list will also take into account the number of rejections you have made.
In addition to the above-mentioned case of cancellation by you, if after the acceptance of a booking request you find that you cannot ultimately implement it, if you have the possibility to propose an alternative implementation of the transfer by a third-party driver whom you know and who does not cooperate with our COMPANY, you will have the opportunity to inform the customer directly as to the alternative possibility of implementing the transfer. The responsibility of communication and timely information of the customer is exclusively yours and our COMPANY has no participation and responsibility. In this case, the Customer has the right to either refuse the execution of the transfer by the third-party or to agree to the execution of the transfer by the third party. In case of refusal, the CANCELLATION POLICY shall apply through the fault of the DRIVER, and such cancellation shall count towards the number of 2 cancellations mentioned in the corresponding paragraph of these terms of use. In the event that the client agrees to the execution of the transfer by the third party, the SERVICE is implemented outside of EPIVATIS, in which case the terms of the transfer and its cost will be agreed between the client and the third-party driver who will undertake the transfer, the present terms of use do not apply to the transfer and you release our company from any liability for any reason and cause for any issue that may arise during the execution of the transfer. Please note that in the event that the transfer is carried out by a third party, our COMPANY shall be entitled to and shall normally collect its due commission as a form of compensation, in accordance with the terms of the cooperation agreement concluded with the COMPANY.
You should also, if you offer day trip or tour services, submit to the APPLICATION the routes offered, the available dates, the alternatives in terms of the configuration of the program and the destinations.
If you accept the provision of the transfer service to the TRAVELLERS/PASSENGERS, you undertake to transfer them on the route selected by them and accepted by you, at the agreed start and end time of the transfer, and within the permitted time limits as defined by the applicable legislation depending on the type of your vehicle, at the agreed price where and when specified and provided for - in accordance with the charges provided for by the applicable legislation depending on the type of vehicle you have - and in accordance with the more specific terms and agreements herein. Further details of the more specific terms and agreements for the Transfer Services will be set out in the individual Contract you enter into with our Company, which will form a single and integral part of these Terms of Use. For the provision of the Transfer Service, you consent in accordance with the terms of the PRIVACY and PRIVACY POLICY herein to the transfer of your contact details to the TRAVELLERS/PASSENGERS.
If you are using an E.I.X (Private) Vehicle, you are responsible for signing a rental contract with the TRAVELLER/PASSENGER which, under penalty of invalidity, must include the details of the partner, the passenger, the driver, the date and time of its preparation, the date and time of its commencement and termination, the price of the rental and that a copy of the said contract will be in the E.I.X Vehicle during the execution of the Transfer Service. In addition, you shall bear the responsibility for the valid registration of the transfer in the Digital Registry for E.I.X. by selecting COMPANY as the mediator.
No-show policy of the DRIVER/PARTNER at the point of collection:
When you arrive at the pick-up point, you log in to the APPLICATION and press the corresponding button indicating your arrival. In this way, the point at which you are located is identified. When you press the corresponding button, you should be at the pick-up point declared in the booking. Depending on your pick-up station and the type of transfer, the time you have to wait is set at 15 minutes, except in the case of pick-up by AIRPORT, in which case the additional waiting time is set at 1 hour, unless otherwise agreed in the contract to be drawn up with the COMPANY.
In the event that the TRAVELLER/Passenger informs you of a delay beyond the above-mentioned time limits, it is at your discretion whether or not to wait for him/her. In any case, it is recommended to contact the TRAVELLER/Passenger in this regard. No-show of a TRAVELLER is considered as no-show of the TRAVELLER/Passenger at the pick-up point after the expiry of the waiting time as defined above, i.e. after the expiry of the additional waiting time of 15 minutes or 1 hour. The pick-up point is also defined as the place from which the Traveller has indicated that the pick-up is to be made. In case of pick-up from an airport, port, train, or bus station, you must contact the Traveller to agree on the exact pick-up point, if it has not already been designated.
If the customer does not appear, you must log in to the APPLICATION, and press the corresponding button indicating the non-arrival of the customer. This will identify where you are and ensure that you have waited at the pick-up point at least until the above times. In the case of NON-arrival of the Customer, the Driver will receive the corresponding amount as he would have received if he had made the transfer.
Cancellation policy by the customer:
In case of cancellation of the booking by the Customer more than 72 hours before the date and time of the start of the transfer
you are not entitled to any compensation.
In case of cancellation by the Customer between 72 and 24 hours before the date and time of the start of the transfer, you are entitled to 50% of the total amount of the booking, minus our COMPANY's commission, which is paid to you as a fee, according to the terms of the CONTRACT you have concluded with our COMPANY.
Finally, if the cancellation by the Customer is made less than 24 hours before the date and time of the start of the transfer, you are entitled to the fee you would have received as if you had normally performed the transfer, minus our COMPANY's commission.
Special Cancellation Policy by the TRAVELLER/Passenger for bookings that had chosen another DRIVER/PARTNER originally: If, after the acceptance of the booking request up to the date and time of the start of the transfer, the DRIVER/PARTNER selected by the TRAVELLER/Passenger decides to cancel the booking, the COMPANY shall propose other DRIVERS/ PARTNERS to perform the transfer. The booking is given to the first DRIVER/ PARTNER who accepts it and the COMPANY automatically sends an email informing the TRAVELLER/Passenger of the change of booking. In this case, the conditions and terms and conditions mentioned below apply:
If the start date and time of the transfer is more than 24 hours after receiving the email informing of the change, the TRAVELLER/PASSENGER has 8 hours to cancel the booking free of charge. In this case you are not entitled to any compensation. If the TRAVELLER/VISITOR does not proceed with cancellation in time, he/she will be deemed to accept the change and the cancellation policy of the TRAVELLER/VISITOR will be applied as detailed in these terms of use.
If the start date and time of the transfer is less than 24 hours and more than 2 hours after receiving the email informing of the change, the TRAVELLER / PASSENGER has 2 hours to cancel the booking free of charge. In this case you are not entitled to any compensation. If the TRAVELLER/PASSENGER does not proceed with cancellation in time, he/she will be deemed to accept the change and the cancellation policy of the TRAVELLER/VISITOR will be applied as detailed in these terms of use.
If the start date and time of the transfer is less than 2 hours after the receipt of the email informing of the change, the TRAVELLER / PASSENGER may cancel the booking free of charge without any time limitation.
Luggage policy: When you declare your vehicle you must state the number of pieces of luggage allowed per type that your vehicle can carry. Luggage is divided according to its size into two types: Large Luggage and Small Luggage. Large luggage is considered to be that which measures up to 78x50x34 cm, while Small luggage is considered to be that which measures up to 55x40x20 cm. You are not allowed to carry more luggage than the permitted number per type for safety reasons. The Passenger must comply with these regulations.
Guarantees and limitation of liability relating to the transfer service.
Our Company has been granted license no. 59000/2023 and 59131/2023 for electronic or telephone intermediary for the transfer of passengers in private and public passenger vehicles by the Ministry of
Infrastructure and Transportation, General Directorate of Transportation, Directorate of Passenger Transportation, Department of Urban Passenger Transportation.
As an electronic intermediary in the service of transfer performed by our DRIVERS/PARTNERS, we act exclusively as intermediaries between DRIVERS/PARTNERS and PARTNERS/PARTNERS. Through the WEBSITE and/or the APPLICATION, the Company provides intermediary services for the provision of Transfer Services by the DRIVERS/PARTNERS to the TRAVELLERS/Passengers. Therefore, in no way does our COMPANY itself provide nor can it be considered to provide the Transfer Services, as it is not a licensed carrier.
Once a Transfer Service is accepted by the Driver/Partner through Epivatis, you acknowledge that a contract for the provision of the Transfer Services is concluded solely between the TRAVELLER/Passenger and the Driver/Partner. The performance of the Transfer Service shall be the sole responsibility of the DRIVER/PARTNER and the TRAVELLER/PASSENGER who hires him/her for the transfer.
In the event that a Transfer Service is undertaken through the website, the performance of the provision of the Transfer Service is the exclusive and joint and several responsibility of the PARTNER/Driver and the TRAVELLER/Passenger, our Company being liable only up to the point of completion of the booking of the Service from our WEBSITE.
The COMPANY is not involved in the relationship between the DRIVER/PARTNER and the respective Passenger/Traveller, but the contractual relationship for the provision of the transfer service is established exclusively between the DRIVER/PARTNER and the respective Passenger/Traveller. The Company shall bear no responsibility for the transfer of the Passengers, for which the Driver/Partner who accepts to carry out the transfer shall be solely responsible. Therefore, the Company, its agents, employees, and assistants shall not be liable in any way for the risks associated with the conclusion, execution and completion of the transfer and shall not be liable in any way for any damages arising from the SERVICE. . Moreover, the choice to accept or not accept the respective transfer through the WEBSITE and to draw up the relevant transfer contract is left to the discretion of the direct parties. If acceptance is made by both parties for the TRANSFER SERVICE through the WEBSITE, you undertake and warrant that you will comply with all obligations arising from these terms and conditions.
The COMPANY does not represent either the DRIVER / PARTNER or the TRAVELLER / PASSENGER, therefore it does not provide guarantees for the quality of the Transfer services and accordingly is not responsible for the valid appearance of the TRAVELLERS, for the valid appearance of DRIVERS / PARTNERS, their behavior, consistency, ethics and professionalism.
It is noted that no employment relationship is created between the DRIVER/PARTNER and the COMPANY, nor with its partners, nor with any personnel or fulfillment assistants that the PARTNERS may use.
In addition, the COMPANY does not provide travel insurance, nor insurance of the DRIVERS/PARTNERS, nor in the vehicles, nor is it responsible for personal belongings left in the vehicle selected for a TRANSFER SERVICE and for any loss of these during the performance of the TRANSFER SERVICE.
Our WEBSITE as well as the TRANSFER SERVICE is a method of connecting with the TRAVELLERS / PASSENGERS, however the Company does not guarantee the finding or increasing the clientele of the DRIVERS / PARTNERS.
Further the COMPANY does not assess the suitability, legality or competence of each TRAVELLER / PASSENGER and therefore the DRIVERS / PARTNERS, by undertaking and accepting SERVICE expressly waive and release the COMPANY from any and all claims, liabilities or damages arising from, or related in any way to the TRAVELLER / PASSENGER.
The COMPANY will not be involved in any case in any disputes and disagreements between and with the TRAVELLERS / PASSENGERS By accepting the provision of transfer services, you acknowledge that the COMPANY has no involvement in the contractual relationship between the driver and the Traveller, despite the fact that every transfer operation is governed by these General Conditions.
The COMPANY bears no responsibility for any damage -of any nature, positive or consequential, suffered, as a result of events, acts and / or omissions of the Company or third parties for which the COMPANY does not provide guarantees and does not bear liability according to the provisions herein.
The COMPANY bears no responsibility for any damage of any nature, positive or consequential, suffered as a result of the use by the TRAVELLERS / PASSENGERS or third parties of the data of the Drivers (for purposes other than the use of the Service.
The COMPANY bears no responsibility for any damage of any nature, positive or consequential, suffered as a result of errors, fault, omissions, non-performance, false statements, of the Passengers / Travellers including any false statements, data and information provided to the Company and transmitted to the Drivers.
The COMPANY bears no responsibility for any damage -of any nature, positive or consequential suffer as a result of force majeure.
Warranties - Limitation of liability in relation to the operation of the website and the application.
Suspension of the website and the application: The Company reserves the right for technical reasons, maintenance and/or upgrading of the WEBSITE and the APPLICATION to temporarily and periodically interrupt its operation. In the event that this interruption lasts for more than a reasonable period of time at the Company's sole discretion, or a planned interruption has already been determined by the Company, the COMPANY will inform regarding the time and duration of the interruption of its operation, in a timely manner.
In addition to what is expressly set forth herein, the COMPANY may at any time suspend, alter, or discontinue any individual operation of the WEBSITE and the APPLICATION, including the availability of the SERVICE itself, provided that it has given notice to this effect at least a reasonable period of time prior to the interruption described in this provision.
Limitation of warranties: the Company, its legal representative, partners, employees, suppliers, collaborators always act in good faith and within the framework of the law and these General Terms and Conditions as well as the CONTRACTS signed with the PARTNERS. It declares that it has taken and, in the future, will continue to take all necessary precautionary measures and will continuously make every effort to ensure that the WEBSITE and APPLICATION operate continuously and properly without problems, interruptions, delays, errors, viruses or mistakes. It shall further ensure that any possible malfunction or error is remedied as soon as possible, and that the data/information transmitted via the WEBSITE and the APPLICATION are not tampered with and are protected by back-ups. It declares that it makes every effort to ensure that the technology it uses or the servers through which the website and the APPLICATION are made available to you does not contain viruses AND that any software available through the service is free of viruses or other harmful elements, however it does NOT offer any warranties for all of the above.
In addition, the COMPANY does not provide any guarantee for the suitability, effectiveness, adequacy of the WEBSITE and the APPLICATION regarding the purpose for which they are used, nor for its compatibility with third-party software and the correct and proper execution of the transactional obligations of travelers using the WEBSITE.
The COMPANY takes all the necessary technical and other measures in order to ensure that users comply with these General Terms and Conditions, however it has no obligation to carry out relevant checks or to control and search for facts or incidents that indicate that a user has engaged in illegal or unconventional activities while using the website/application/service,
The COMPANY does not provide technical support and/or training services for users. In addition to what is expressly set forth herein, COMPANY shall not be liable to you in the event that, while using the Service, you suffer any direct, indirect, consequential damage, of any form and nature, damages, losses or charges, any injury, death, damage to personal property, or any other direct, indirect, punitive damage, loss or suffer any other damage of a direct, indirect or consequential, financial or otherwise, loss of profits, whether direct, indirect or consequential, of a financial or other nature, due to delayed or improper and/or non-acceptance of the transfer service or its performance, due to errors, omissions, technical malfunctions, failures or malfunctions of the telecommunication networks, the Internet, the website, the Internet Service Providers, any permanent or temporary deactivation of the Service, interruption of the whole or individual functions of the Service or technical malfunctions of the Service as defined herein.
The COMPANY assumes no liability for any damage of any nature suffered by the DRIVER, including but not limited to loss of data due to delays, non-deliveries, errors, deliveries, network or system interruptions, file corruption, interruption of service, caused by its negligence, errors and / or omissions of users.
The COMPANY is not responsible for any delays, delivery failures or any other loss or damage resulting from the transfer of data, while the USER-DRIVER acknowledges that the service and any data sent by him/her are subject to the limitations of delays and any other problems inherent in the use of such means of communication.
In any case, it is expressly agreed that the Company is liable only for direct damages, which arise due to fraud or gross negligence on its part, excluding the Company's liability for direct damages due to slight negligence, for indirect or consequential damages, or consequential damages and lost profits. Subject to the limitations applicable hereunder and to the extent permitted by law, any liability of the Company for damages shall not exceed the total cost of the Carriage Service. The foregoing limitations are accepted by you, and any transaction by you with COMPANY constitutes your unconditional acceptance of these limitations.
The individual guarantees and obligations of the DRIVERS/PARTNERS are defined in detail in the contract you have signed with our COMPANY, of which these terms are an integral and integral part. In any case, by accepting and undertaking the SERVICE, you automatically accept and provide the COMPANY with the statements and warranties set out below.
You declare responsibly that the Vehicle you use for the provision of the Service meets all legal requirements for the provision of transfer services, bears the distinctive mark of the category to which it belongs, in accordance with the applicable legislation; meets the requirements of the applicable legislation depending on the category and type of vehicle.
All Drivers performing the Transfer Services shall have a valid driver's license in accordance with the applicable requirements per vehicle category and the special driver's license if they use a public passenger vehicle.
You represent that you are authorized to operate the car you drive and have all appropriate licenses, permits and authorizations to provide transfer services to third parties in the jurisdiction where you use the intermediary service.
You further declare that your Vehicle is equipped with the equipment required by the applicable legislation and does not exceed the maximum permissible age, depending on the category and type of vehicle. In particular, for carriage by public passenger vehicles, you declare that you meet the specific requirements to be met by the vehicles you use and the specific requirements for the driving licenses of the DRIVERS, in full compliance with the relevant legislation in force, as amended from time to time.
You are registered in the relevant registers according to the category of your vehicle.
You have the required - depending on the category and type of vehicle per region and you will not undertake transfer services outside the region in which you are licensed, except those permitted and in accordance with the specific conditions and terms set by the applicable legislation, depending on the type and category of vehicle AND in accordance with what is stated in the CONTRACT you have signed with the COMPANY.
You have the necessary type of vehicle and the necessary permits to allow you to carry out day trips and tours if you undertake to carry them out.
You will comply with the traffic and transfer legislation in general and any possible future amendments thereto.
You will not refuse to provide transfer services to a person with obvious severe mobility impairments, visual impairments, etc.
You meet all the requirements set by the applicable legislation for the category of your vehicle and provide us with all the required permits, approvals, and documentation as specified in the contract between us and as they will be requested before the start of our cooperation.
Your vehicles are in very good condition and well maintained and meet the safety standards of the current legislative and regulatory framework.
You have taken out an insurance policy for your vehicles and liability insurance policy, which you keep in force and ensure that it is renewed in good time.
You are solely responsible for any loss or damage arising as a result of the provision of the carriage service, including personal injury, death or property damage.
In the event of an accident, you are solely responsible for all necessary contacts with your insurance company.
You will not accept a number of passengers greater than the number stated on your car's registration.
You will not provide prices - fees for the service, less than the minimum prescribed, where such a restriction exists.
You will not provide prices - fees for the service greater than the maximum provided where such a restriction exists.
DRIVERS/PARTNERS who operate public passenger vehicles, you declare that you fully comply with the current legislation on the prescribed charges.
You will not undertake transfer services for which you are not legally authorized, or which are not permitted under your license or the type of vehicle you own. In particular, you shall not violate the minimum transfer periods provided for by the legislation in force, where applicable, depending on the type of vehicle you have.
You will refrain from doing anything that is disreputable or likely to damage our reputation.
You will indemnify the Company and hold the Company harmless from any claims or legal actions against us by any other person as a result of your breach of this Agreement, and our partnership agreement in general.
You will bear all expenses, costs, fees, taxes and charges for the maintenance and operation of the vehicle you use, including the cost of fuel, cleaning tools, equipment, road taxes, inspections and repairs, as well as fees and employer contributions for any personnel you use.
You are solely responsible for all fines, penalties, administrative or judicial proceedings related to your activity or the provision of the transfer services.
By undertaking a transfer SERVICE, you expressly acknowledge and consent and accept that: you are solely responsible for the legality and accuracy of the Information, Data and data entered in our WEBSITE and that the Company is entitled to verify the Information, Data and data entered in our WEBSITE in any way it chooses.
You must take all reasonable steps to ensure that you, your Affiliates, and your DRIVERS are bound by and fully informed of these Terms of Use.
You are obliged to inform the COMPANY IMMEDIATELY, by phone and by email in case of loss, theft, disclosure or suspected loss, theft, disclosure of passwords to third unauthorized Users. Otherwise, you are responsible yourself for any transaction, debt, liability, act, or omission carried out with your password up to the time of informing the COMPANY. In any case, the burden of proof is always on the User who claims the loss, theft, etc.
You must report in writing to the Company any event, action or omission that may constitute a violation of these General Terms of Use,
You must take any necessary action to change, upgrade, maintain, etc. to any Software that you may use and that is related to the Website and/or the Service, so that it is compatible with the operation of the Service and its technical features.
You further declare that you have read and fully understand these Terms of Use, the Privacy Policy and accept them fully and unconditionally and that you meet all legal requirements for acceptance of these Terms. While you have obtained all necessary permissions to provide the Company with data elements and information, including consents, in accordance with the applicable legislation on the protection of personal data of personal data subjects .
At your own RESPONSIBILITY and expense, you will immediately take all necessary measures and in any case you will fully indemnify the Company, its Affiliates and Partners from any claim, loss, damage, costs, expenses, liabilities, obligations, fines, penalties, attorneys' fees that such persons may incur as a result of any breach by you of these Terms of Use and our contract, and any other act or omission in your use of the Service that is unlawful.
You will not directly or indirectly and in any way try to exploit for your own benefit customers/travellers/passengers who choose you for a journey through the COMPANY and the WEBSITE. Under no circumstances shall you propose to them transfer services, either similar to the one chosen by the TRAVELLER/Passenger through the WEBSITE, or different - additional to the one chosen, nor shall you propose to a TRAVELLER/Passenger to perform a future transfer service, much less in the form of an offer of a price lower or more attractive than the price proposed by you and entered through the APPLICATION on the WEBSITE, or in general by proposing benefits more favorable to the COMPANY. In any case, any such conduct of yours, is judged under the provisions on unfair competition, and the COMPANY reserves the right to proceed to the termination of the cooperation and to claim compensation for any damage suffered.
The cost of the TRANSFER SERVICE is determined exclusively by the company-CONTRACTOR that will perform the transfer, taking into account indicatively the vehicle, route, day, time, type of vehicle, etc. that will perform the Transfer Service.
Once the selection of the transfer SERVICE is completed, the final and full cost of the selected transfer SERVICE will be displayed to the TRAVELLER/Passenger.
Then the TRAVELLER / PASSENGER will fill in his/her details (name, surname, email, phone number) and if he/she wants, an invoice (VAT number, Tax ID, Tax Office, and Address). Finally, he/she must accept the terms and conditions in order to continue.
Once completed, you will be transferred to a new page (of a collaborative bank) where you will have to fill in the payment details, accepting the terms and conditions of the collaborative bank. The COMPANY does not have access to these details, but only receives the payment.
Upon completion of the card's billing, the TRAVELLER / PASSENGER will receive the relevant bank receipt for the payment of the amount, which is automatically issued by the collaborative bank.
Upon completion of the payment procedure, the TRAVELLER/PASSENGER accepts the price for the provision of the transfer service as reasonable and fair and waives any right of dispute for any reason and cause.
The DRIVER is solely responsible for providing a tax receipt or invoice to the TRAVELLER/Passenger for the total cost of the SERVICE that the TRAVELLER/Passenger paid to the COMPANY and for its compliance with the applicable tax legislation. The COMPANY assumes no responsibility for the compliance of the Driver with the local tax authorities.
The COMPANY is responsible for issuing an invoice to the DRIVER/PARTNER. The invoice will be issued in the details indicated by the DRIVER/PARTNER and must be identical to the Individual or Legal Entity who legally provides the Transfer Service and issues the printed receipt for the Transfer Service to the TRAVELER/Passenger. The invoices are sent electronically to the Drivers to the email they have registered when registering in the Application.
The procedure and the terms of payment of the drivers / partners fees are regulated in detail in the contract between us.
Introduction
Respecting your privacy and the management, protection and security of your personal data is a priority for the COMPANY.
This Data Protection Policy (hereinafter referred to as the "Data Policy") informs about the type of data collected or produced by COMPANY, the purpose of collecting and processing your data and the way of processing these data and their recipients, your rights, and choices regarding your personal data and how to contact us for any issue related to your personal data.
This Data Protection Policy is governed by the relevant provisions of both Greek and Community law on the protection of individuals with regard to the processing of personal data. Any possible future changes to the above regulatory framework will be subject to this Policy. If there are material changes to this Policy, we will notify you by publishing the changes on our website.
Your continued use of the Website, the App and the Service constitutes your automatic and unconditional acceptance of the modified terms of this Policy. If you do not agree to the amendments, you must not take any action or use the website, the application, or the Service, much less provide any personal data, and you are entitled to terminate the contracts between us and request the deletion of your Account and your data,
The Data Controller of your personal data is the COMPANY AND the Data Protection Officer (DPO) of our Company is the competent employee of the Company with email: info@epivatis.com
You can contact us at the contact details listed above and submit your comments, questions, remarks or any complaints regarding this Data Policy and the general collection and processing of your personal data. You should likewise be aware that you have the right to submit any complaint regarding issues of protection of your personal data that may arise from the processing of such data by the Company to the Greek Data Protection Authority. Relevant details can be found at the following link www.dpa.gr.
Passenger/traveller data we collect:
By simply browsing the WEBSITE no personal data or information is collected.
When you register on the website and use it, we collect:
Identity data: i.e. the username that is identical to your email as well as your first and last name
Contact data: such as your mobile phone number, your email.
Location data: you provide us with your location data in view of the intended transfer.
Financial and Invoicing Data: the name of the person to be invoiced, the VAT number, the tax office
Login data to your Account, which is your email address
Legal basis for the collection of personal data of passengers/travellers:
The above data - your personal data are collected to identify you as a user of the SERVICE, to access and use the SERVICE. In this context, your personal data is processed in order to obtain your consent for your registration, for the security of your account, for your identification and to prevent the use of your account by third parties. Furthermore, the above personal data is processed for the fulfilment of our contractual obligations, as well as for the correct and uninterrupted maintenance of the data in your account and the correct provision of the SERVICE, AND for the correct transmission of your details and your location to the Driver/Partner who will be responsible for the SERVICE.
Furthermore, your personal data is collected in order to have a complete picture of your account and your transfer and transaction history with COMPANY. At each stage that COMPANY collects your personal data as described above, your prior APPROVAL and CONSENT for the collection, processing and transfer of your personal data is requested, which is freely revocable at any point in time and without restrictions.
Your personal data are also collected for the management of your requests related to the SERVICE, your service, for any clarifications, complaints and questions regarding the SERVICE and the general optimization of the services provided by us.
Driver/partner data we collect.
Data we collect:
Identity Data:, i.e. the username that is identical to your email address as well as your first name, last name.
Contact Data: your mobile phone number, your email,
Location Data: you provide us with your location data (geolocation). When partners initiate the mobile application, a dialog will appear, requesting permission to use location services in the background and foreground. This functionality is integral to the application, aimed at delivering enhanced results to customers and improved services to our partners. By obtaining location permission, we can precisely determine the area in which a partner is operating. Consequently, a partner's vehicle will only be accessible to our platform customers whose pickup points are in proximity to the partner's location. Both foreground and background location permissions are mandatory, as partners may or may not utilize other applications while our application is running in the background during their working hours. The collection of location data is solely for the purpose of optimizing search results for customers and remains invisible to the UI. Partner location data is not utilized for advertising purposes, and furthermore, we do not share or sell this type of data to any third-party systems or companies. It's important to note that we do not store the location history but only retain the latest location information for operational purposes.
Financial Data stored for you in the account you hold,
Invoicing Data: the name/name of the person to be invoiced, the VAT number, the tax office etc. that you have notified to us
Data on your professional status: your diploma AND relevant certificates, where required by law.
Login data to your Account, which is your email address.
Corporate data, such as the Articles of Association and amendments thereto, General Registry of Commerce Certificates, minutes of General Meetings, minutes of the Board of Directors, minutes and certificates of representation.
All of the above data for the legal representative or Administrator in case of a company. We do not collect, any information from any person under the age of 18. The services are directed exclusively to people who are at least 18 years of age or older. If you are under 18 years of age, do not use or provide any information to us, do not make any use of the App and Services, do not provide any information about yourself to us.Purpose-Legal basis for processing personal data.
We use all of the above personal data for the following lawful purposes. In particular:
For your choice to cooperate with the Company, for your registration and the opening and maintenance of your Account, and for your identification. In this case, we process your personal data for identification purposes and to determine whether you meet the legal requirements for the provision of the SERVICE.In this phase we collect identification data, contact details, company details, and professional status data for your identification and for the legally required notification of these to the relevant Registry of the Ministry of Infrastructure and Transfer.
To provide the SERVICE, to communicate with you on issues related to the management of your Account, to communicate with you on operational issues, to manage your payments, to manage/process your requests, to transmit documents and information necessary for the use of the Services, to ensure the security of transactions. In such cases, we transmit your contact details, and your geolocation details to the TRAVELLER/PASSENGR for the provision of the SERVICE, and your tax details for the payment and issuance of the relevant tax documents.
For business analysis and improvements, such as for the provision and optimization of our Services, for statistical analysis, For other purposes for which we will notify you, or will be specified as appropriate, at the point where information about you is initially collected.
The legal basis for using information about you is to comply with a legal obligation to which we are bound, to implement and generally perform the contract between us to which you are a party, and in our legitimate business interest.
Transfer / Processing of your personal data
We reserve the right, and you provide us with your express consent by accepting these TERMS and using the SERVICE, to further process and transfer your personal data to third parties/personal data processing companies. We reserve the right to transfer your personal data to a third-party, to whom we have the right to transfer all or part of the COMPANY. Your personal data held may be disclosed to the competent judicial, police and other administrative authorities upon their legitimate request and in accordance with the legal provisions in force at the time. In addition, in the event of a legal order, official order or official preliminary investigation, the Company shall have the right to make the relevant data available to the relevant authority without any further request.
We implement appropriate technical and organizational measures to protect the personal information we maintain from unauthorized disclosure, use, modification, or destruction. The Company, through its respective contractual commitments and its partners, takes all necessary security measures to protect and ensure the privacy, confidentiality, and integrity of personal data. In any case, their security is subject to reasons beyond our sphere of influence, as well as reasons due to technical or other network failures beyond the Company's control or reasons of force majeure or fortuitous events.
Retention of your personal data
We will retain your personal data for as long as you continue to interact with us and it is necessary for the fulfilment of the purposes for which we collected and process it, as described in detail above, or for the period during which liability could arise from the processing, in accordance with the applicable legislation (e.g. for tax purposes).
In addition, we retain them until you ask us to delete them, or what we retain and process in the context of your consent, until you withdraw it, or until you object to our processing based on our legitimate interest. We reserve the right in certain circumstances to anonymize your data for research or statistical purposes, in which case it is no longer linked to an identifiable person, so we reserve the right to use this information for an indefinite period of time. In any case, your data is stored SECURILY.
Information submitted by the DRIVERS/PARTNERS is kept for as long as our cooperation with you lasts, or longer if required for tax purposes or in the context of a legal dispute.
Account details. As long as your account is active
Evaluation data: For as long as our cooperation is active.
Details of the transfer and provision of the SERVICE - for the period of time required to manage/implement the transfer, including complaints or claims related to the use of the Service. Some of your information that you may have provided to us, we will retain until we are expressly instructed otherwise by you.
Payment data, for as long as required under the applicable tax legislation
Other data for as long as our cooperation lasts,
Your rights regarding the collection and processing of personal data
You have the right to access them to confirm that we are processing them in accordance with the law and/or your consent.
Ask us to correct incomplete, outdated, or inaccurate data we hold about you. Similarly, we also reserve the right to periodically ask you to update your data.
Ask us to delete them, unless of course the law obliges us to do otherwise, when the reasons for which they were requested no longer exist, when you discover unlawful processing, when you delete them or when our cooperation ends.
Ask us to restrict their use or oppose their use.
Withdraw your consent to their use.
Have the right of portability of your data.
Request that they not be used for direct marketing.
File a complaint with the country's supervisory authority.
The Company legally manages the website, the APPLICATION, and the Service.
The Company owns all rights, titles to the Website, the APPLICATION and the Service, its functions and features (including but not limited to: its Software, its programs, the methodology and techniques by which they are designed, its model, algorithms, information and materials, its know-how.
All content of the WEBSITE/Service, including images, graphics, photographs, drawings, texts, texts, services provided, etc. are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions and treaties. Names, images, logos and distinctive features representing our Company and its products/services, and the products/services provided under this brand, derivative, composite, homonymous or similar names, any other logos, trademarks, patents and any other intellectual property rights are exclusive trademarks and distinctive features of our Company and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
With these General Terms we provide you with a limited and non-transferable license to access and make personal use of the Website and the Service. This license does not permit any resale or commercial use of the Service or its content, collection and use of the Service, our commercial policy, data mining, etc. You have the right to use the above for your personal use only.
Site may contain links to websites maintained by third-parties whose information and privacy practices are different from ours. Our Company is not responsible for the information or data protection practices used on third-party websites. It is recommended that before using other websites, you read and understand their terms of use and privacy policy. Our Company does not control the availability, content, privacy policy, quality, and completeness of the services of other websites to which the website may refer or through "links", hyperlinks or advertising banners. Our Company shall in no way be deemed to endorse or accept the content or services of the pages to which it is linked, or to be associated with them in any other way.
Site may contain links to websites maintained by third-parties whose information and privacy practices are different from ours. Our Company is not responsible for the information or data protection practices used on third-party websites. It is recommended that before using other websites, you read and understand their terms of use and privacy policy. Our Company does not control the availability, content, privacy policy, quality, and completeness of the services of other websites to which the website may refer or through "links", hyperlinks or advertising banners. Our Company shall in no way be deemed to endorse or accept the content or services of the pages to which it is linked, or to be associated with them in any other way.
By using the Site/Service, you agree to receive electronic communications from us, and you unconditionally accept that they meet all legal requirements for written communications regarding the reason for which they are created.
These General Terms and Conditions are the final and only terms in force in relation to the provision of the Service by the Company, together with the contract signed with the DRIVERS/PARTNERS.
No delay, neglect, or forbearance by the Company in enforcing compliance with any term hereof shall constitute a waiver of any of its rights hereunder. If any term hereof shall be held by any court of competent jurisdiction or the Authority to be invalid and therefore unenforceable, such term shall not invalidate the remaining terms hereof, which shall remain in full force and effect.
In the event that any part hereof is declared or determined by a court decision to be invalid, such invalidity shall not affect the validity of the remaining part hereof, which shall remain in full force and effect as if these General Terms and Conditions had been executed with the invalid part stricken. The Company will seek to replace any invalid term with a new valid term, the effect of which will be the nearest equivalent of that which was invalidated.
This Agreement may not be assigned by you without the prior written consent of the Company.
Any dispute between the contracting parties regarding the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties under the contract or in tort, shall be interpreted in accordance with the Greek laws and shall be subject to the exclusive jurisdiction of the competent courts of the city of Athens.
In the event of any discrepancies or inconsistencies between the English version of these Terms of Use - Privacy Policy and the Greek version, the Greek version shall prevail and be considered the authoritative and legally binding document.